Reopto Terms of Service
Last updated on December 13, 2017
Reo’s are the jobs offered by sellers on Reopto.
Sellers are the users who offers Reo’s and perform them.
Buyers are the users who purchases services.
Sellers can create reo according to their skills. The number of reo the seller can create depends on their level.
All the Reo’s are created by the sellers. The sellers should create Reo’s without violating the terms of service of Reopto. Reo’s may be removed by Reopto if the seller violate out terms of services, which may include by not limited to,
Deliverable Products and Printing Services
Some of the services offered by the sellers in Reopto includes deliverable products and printing services if you need the physical product of prints or arts and crafts or other collectable items you should specify the seller about it. The buyer may charge extra money for shipping (National/International). The buyer can ask for tracking number to track the delivery product. Sellers are completely responsible for shipping arrangement once the buyer provides the shipping address. Reopto is not liable or don’t guarantee or responsible for shipping, tracking, quality and condition of items or their delivery. Buyers or any user should not blame Reopto if there is any problem in deliver product.
To help buyer find better sellers and to also help sellers to improve their skills, level are given. If a seller gives better services and achieve better customer satisfaction by delivering high quality product and on time then those sellers will be given on upgrade of levels. This can be done automatically or manually and it will be done periodically. If the seller failed to deliver the product on time and get bad our average reviews from buyers than the seller may have the chance of getting into lower levels. Sellers who give better services will get more buyers.
However if Reopto believe to find that any sellers try to create fake accounts, do transactions with their original account and give good review and rating then their account will be terminated or their Reo’s will be deleted which cannot be recovered.
Giving reviews and rating to the seller is a great way expressing how efficient the services given by the sellers, so we encourage all the buyers to give reviews to the sellers within 7 days of delivery of the work. Once feedback is given it cannot be edited or deleted by anyone other than Reopto. If you need to change the review before 7 days you can request for change and Reopto will do it. Reopto will remove the feedback if it contains any abusive language, threatening the sellers or give bad name to Reopto. Sellers cannot remove the feedback reviews which are given by buyers.
All the users are required to pay using Reopto methods and not to use direct payments. If any payment methods are used other than Reopto’s then Reopto will not be liable of any matter and does not help in resolving disputes if they occur.
Reopto retains the right to use all publically published delivered work for Reopto marketing and promotional purposes.
This paragraph only applies to buyers located in India. Indian buyers will be charged GST in addition to Gig price shown on Reo page. An invoice will be provided to allow eligible users to claim back the GST from the Tax authorities.
After payment is done, order will be created and given unique order number and sellers can start working. The sellers will be notified when the buyers give a REO order with e-mail and in website notification. Users will be responsible for scanning all transferred files for viruses and malware and buyers should check if the order meets their requirements and specifications.
Disputes and cancellations
We always encourage of users (buyers and sellers) to settle all conflicts among themselves. If they couldn’t do it then they can contact Reopto’s customer support.
If any users wants to cancel an order they should contact customer support or if both the parties agree they can have mutual cancellation. Order cancellation is done manually. Users can request for order cancellation with their reasons and our customer support team will look into number of factors including violations to our terms of services, general misconduct and improper use of the Reopto delivery service. Orders cannot be cancelled based on the quality of service/materials delivered by the sellers as they mentioned on their Reo page.
Our customer support will cancel orders based on, but not limited to the following reasons,
All the refunds are done manually for the refund payment made for cancelled orders back to your payment provider. Funds from the order cancellation are refunded to the buyer’s balance as credit and are available for future purchases on Reopto. Fund returned to your balance from cancelled orders will not include processing fees paid.
User can request for refund by raising a ‘Ticket’ in our ‘Support’ centre.
Our Customer Support Team can perform Deposit refunds, when available from the payment provider. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create new order, the processing fees from that payment will not be refunded along with your deposit.
Choosing a seller
Buyers are required to see the Reo page of the sellers before giving orders. We encourage to users to take advantage of our rating system to check other buyers experience with them. Messaging system to contact them and check if they are skilled to do your work or not. And also use common sense before choosing a seller for your work.
Reopto is not responsible for the content, quality or level of services provided by the sellers. We provide no warranty with respect to the Reo’s, their delivery and any communication between buyers and sellers.
Unless clearly mentioned in Reo page or not talked about it, when the work is delivered and subject to payment, the buyer is granted all intellectual property rights including but not limited to, copyrights for the work delivered from the seller and the seller waiver any and moral rights therein. The delivered work shall be considered work-for-hire under US copyright Act.
User conduct and protection
All the content added by the users to Reopto are user generated content.
If you come across any content or users violating our terms and conditions, you should report us and we will handle that violation keeping your name anonymous. A warning will be sent to user’s email address and will be displayed for such user on the site. Warning do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on severity of the violation.
Adult Services & Pornography- Any services related to adult content and pornography will be disabled.
Copyright/Intellectual Property Claims- We will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of services.
Privacy & identity- You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for delivery of the work to the buyers. Any users who engages and communicate off of Reopto will not be protected by our terms of services.
Fraud/Unlawful Use- You may not use Reopto for any unlawful purposes or to conduct illegal activities.
Selling accounts- You may not sell or buy accounts in Reopto.
Multiple accounts- Users are restricted to use only one account.
Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IN” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRENTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER REOPTO NOR ANY PERSON ASSOCIATED WITH REOPTO MAKES ANY WARRENTY OR REPRESENTATION WITH RESPECT TO COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVALIABILITY OF THE WEBSITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER PPLICABLE LAW.